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Carly Britton

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Recent activity by Carly Britton Recent activity Votes
  • Leaderboard style SLA %Achieved by Agents

    Answered

    Hi, I hope someone can help me with this one and point me in the right direction. I am trying to create a Leaderboard style report to show which agents (by name) have the highest percentage of SLA ...

  • Insights - My dashboard scheduled emails

    Hi, I have some scheduled report emails set up for my dashboard in Insights. I want to review these emails and make some changes to who receives them. When I go to my dashboard I can see how to cre...

  • Reporting with SLA

    Hi, I hope someone can help.   I am trying to create an Insights report that will show me the initial response times for a particular organisation.   I have created SLAs within Zendesk and I want t...

  • Insights report update time

    Answered

    Yesterday I created an Insights report based on a particular tag. Today I added that tag to some other tickets but those tickets are not appearing in the report as expected. How long does it take f...

  • Trigger: assign ticket from email address

    Answered

    I want to create a trigger to assign a ticket to a agent group when the ticket comes from one particular email address. I know I can do this from an organisation but cant work out how to do this fr...

  • How can I change the order of reporting data?

    Answered

    Hi, I have created an Insights report and within the report I am showing what status the ticket is in. All of the closed tickets are at the top of the report and all other status' are at the bottom...

  • Building an Insight report for Tags

    [Request]: I am trying to build an Insight Report but I can't seem to filter the information that I need.   So I am trying to build a report for one organisation.    The Metrics need to be: How...

  • How do I email a report in Insights?

    Answered

    I have built a report and added it to 'My Dashboard' but now I want it to schedule it to email my colleague every month? How do I do this? Thanks in advance. :-)