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Blagovest Tsvetkov's Avatar

Blagovest Tsvetkov

Joined Aug 14, 2024

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Last activity Aug 14, 2024

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Latest activity by Blagovest Tsvetkov

Blagovest Tsvetkov commented,

Community commentDiscussion - Zendesk on Suite best practices

Hello Robin,

 

I have 2 questions. 

1.

I would like to ask whether it will be somehow possible to divide the About field into 2 or even 3 sub drop-down menues? 
For example:

→in the 1st About field drop down menu we write/select “Microsoft office”;

→in the 2nd Abound field (which will be a sub category of the 1st one) we select a product from the “Microsoft office” package, for example “Excel” (in this drop down menu we'll have all the available Microsoft office application). 

→ and 3rd sub drop down menu “Not responding”. (We'll have predefined options for each drop down menu which will be related to the main/1st one).

 

2.

I see that currently we have the option to see a comment when we hover with the mouse on the selected About field.

Please see an attached screenshot.

 

Can we change and personalize the comment we see?

 

 

View comment · Posted Aug 14, 2024 · Blagovest Tsvetkov

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