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Michael

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Activity overview

Latest activity by Michael
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    Michael created a post,

    Adding a Tag from a Referral URL Value

    Answered

    Customers reach our support portal and submit tickets from a number of specific domains (not just one main domain name).Is there any way to add a referral value that could perhaps appear in the "ta...

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    Michael commented,

    Are call options available? So for example can we do the following? Press 1 during business hours, get placed in queue to reach agentPress 1 outside business hours, get alternate out of hours recor...

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    Michael commented,

    Thanks Shannon, i will open a ticket as on testing sometimes it works and some times it doesn't! Annoying!

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    Michael commented,

    We're not integrated with Salesforce and that unfortunately doesn't resolve the issue as the {{ticket.requester.first_name}} value then pulls inaccurate information based on the details in the emai...

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    Michael commented,

    I've been back and checked our macros and this now doesn't seemingly work.I have the following code:{% if ticket.ticket_field_29938409 == empty %}Hi,{% else %}Dear {{ticket.ticket_field_29938409}},...

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    Michael commented,

    Yer, tried that but was still having the same problem, seems the ticket name value had somehow got changed hence it wasn't pulling the data in correct from that specific field. Fixed and working no...

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    Michael commented,

    I'm having a play with the logic and trying the following. {% if ticket.ticket_field_2993840 != empty %} Hi, {% else %} Dear {{ticket.ticket_field_2993840}} {% endif %} Can't seem to get it to work...

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    Michael created a post,

    {{ticket.requester.first_name}} issue

    Answered

    In macros we're using the following: Dear {{ticket.requester.first_name}}, In some instances the information in the from field is present e.g. However displays instead what is shown at the top of ...

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    Michael created a post,

    Changing Homepage "Categories" to "Sections"

    On the Homepage currently the categories variable is used to display the categories of the Knowledge BaseI've scoured through https://developer.zendesk.com/apps/docs/help-center-templates/home_page...

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    Michael created a post,

    Videos Not Displayed in Articles

    I've followed the steps in the following article: https://support.zendesk.com/hc/en-us/articles/203660446-How-to-embed-videos-in-your-articles I've embedded my video from YouTube using the iframe o...