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Anurag Thakur
Joined Aug 16, 2024
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Last activity Aug 16, 2024
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Latest activity by Anurag Thakur
Anurag Thakur commented,
CommentTicket basics
Hi Aimee,
I have a question regarding the tickets are not falling under SLA, some settings has been changed by mistake. When we reply to a ticket it is creating a new ticket and not falling in the same chain of the main conversation. Due to this a new followup ticket is getting created. This is happening to random tickets.
Can you help me with that?
Anurag
View comment · Posted Aug 16, 2024 · Anurag Thakur
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