Recent searches


No recent searches

Anurag Thakur's Avatar

Anurag Thakur

Joined Aug 16, 2024

·

Last activity Aug 16, 2024

Following

0

Followers

0

Total activity

2

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Anurag Thakur

Anurag Thakur commented,

CommentTicket basics

Hi Aimee,

 

I have a question regarding the tickets are not falling under SLA, some settings has been changed by mistake. When we reply to a ticket it is creating a new ticket and not falling in the same chain of the main conversation. Due to this a new followup ticket is getting created. This is happening to random tickets.

 

Can you help me with that?

 

Anurag 

 

 

View comment · Posted Aug 16, 2024 · Anurag Thakur

0

Followers

0

Votes

0

Comments