Geoff Williams commented,
I'm curious about historical records. Can Gooddata be used to generate custom reports that target specifically tickets that have received an answer bot response, or have been solved using answer bo...
Geoff Williams commented,
We do not currently have Professional or Enterprise, instead we have an old grandfathered account. I don't have the option to set status to 'Is changed to Solved'. Is there another way to identify ...
Geoff Williams commented,
Is there a means of exporting a database of all triggers?
Geoff Williams commented,
Some great insight, but this article does not indicate how to set up flagging for new articles. I've been able to successfully test ticket generation for feedback on existing articles, but not for ...
Geoff Williams commented,
THanks Jonathan, This would require a little more coordination between departments, but I believe it could be an acceptable work around. Chers
Geoff Williams created a post,
Hello Zendesk, Some feedback for you, or an 'enhancement request'. Please allow the ability to archive macros/views for Agents that are reverted to end users. This will allow organizations to remov...
Geoff Williams commented,
Fantastic! Thanks!
Geoff Williams commented,
Hi Jessie, We were using the Feedback tab, we've just disabled it and are looking into the Web Widget now. Using some of the other articles on your knowledge base I was able to determine the volume...
Geoff Williams commented,
HI Zendesk, We've recently discovered that our 'Support' tab wasn't linked properly to our Knowledge Base. When looking at 'Tickets by Channel' it reports that about 40% of our traffic comes from '...
Geoff Williams commented,
I've inquired in a ticket and was informed that personal edits to the feedback survey ,{{satisfaction.rating_section}}, are not possible. I would request this is a feature for future enhancements....