Joel de Leon

Hi! If an end user is already signed in to my platform, is there a way to automatically authenticate with Zendesk without doing the redirect flow? Specifically I want to avoid authenticated users to go to the Zendesk dashboard and have to click on Sign In (unless they are authenticated).

My current flow is:

1. Authenticate into my platform.
2. Click on a help center link to redirect users to Zendesk.
3. User is not signed in to Zendesk, click sign in.
4. Zendesk sends users back to the platform, auth flow happens.
5. User was signed in to the platform, redirect to Zendesk after auth flow.

What I need is:

1. Authenticate into my platform.
2. Click on a help center link to redirect users to Zendesk.
3. User was authenticated into the platform so it is automatically authenticated into Zendesk without any additional action.

Thanks in advance!