Jiri Fait
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Total activity101
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes35
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Subscriptions43
Activity overview
Latest activity by Jiri Fait-
Jiri Fait commented,
Hi, any placeholder for agents latest comment? (nevermind if its public or private)
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Jiri Fait commented,
Hi, what if we wnat to have more than one ticket sharing channels, how do we differentiate them in business rules. I mean there is only the condition Channel - Ticket Sharing. If we share with comp...
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Jiri Fait commented,
This request has been around for ages, no updates from ZD side though...
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Jiri Fait commented,
Hi everyone, just to be sure, a comment from a user added under our own wall post (company created post) still not becomes a ticket? Or it finally does?
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Jiri Fait commented,
Hi, is there any way how to hide it only in certain email notifications? I mean, we have a custom CSAT emails sent from ZD to customers and this line appears there - so it is not very nice...
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Jiri Fait commented,
Definitely a +1 here too. We use the triggers (tags) to manage this but it would be much easier if it was pre-built indeed.
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Jiri Fait commented,
Hi Max, we are definitely interested in this EAP. Thanks
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Jiri Fait commented,
Dear Zendesk developers is it really that difficult to implement this feature? It takes you more than 3 years already! :-)
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Jiri Fait commented,
Lorin, we faced the same problem recently as one of our Submit a request form on our Help Center was attacked by some russian spam bot. ZD Support recommended to activate the Captcha on our help ce...
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Jiri Fait commented,
Please see https://roundrobin.zendesk.com/hc/en-us/articles/115002537125-Security-and-privacy for details It says: Is Round Robin compliant with EU General Data Protection Regulation (GDPR)? No. So...