Jiri Fait
- Total activity 92
- Last activity
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Activity overview
Latest activity by Jiri Fait-
Jiri Fait commented,
Definitely a +1 here too. We use the triggers (tags) to manage this but it would be much easier if it was pre-built indeed.
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Jiri Fait commented,
Hi Max, we are definitely interested in this EAP. Thanks
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Jiri Fait commented,
Dear Zendesk developers is it really that difficult to implement this feature? It takes you more than 3 years already! :-)
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Jiri Fait commented,
Lorin, we faced the same problem recently as one of our Submit a request form on our Help Center was attacked by some russian spam bot. ZD Support recommended to activate the Captcha on our help ce...
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Jiri Fait commented,
Please see https://roundrobin.zendesk.com/hc/en-us/articles/115002537125-Security-and-privacy for details It says: Is Round Robin compliant with EU General Data Protection Regulation (GDPR)? No. So...
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Jiri Fait commented,
Hi, I am trying to add our WeChat account QR code to some agents' signature but the result is that the image is enlarged. I tried to find a command in Markdown to adjust the image size but all comm...
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Jiri Fait commented,
Hi Support, we are forced to stop using the round robin app as it is not GDPR compliant. My question is if there is some similar app (i tried to find some but without success) or if we can use the ...
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Jiri Fait commented,
plus one
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Jiri Fait commented,
Hi, we have a number of support addresses in each brand. Would it be ever possible to choose from which address the ticket will be sent to the customer? Currently it is sent from the default addres...
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Jiri Fait commented,
Can you please explain me what is this feature for? I mean, after submitting a public comment, email notification is sent to the customer, so when the assignee realizes that is should have been a p...