James Grose

Hello,
Yes, it is possible to route calls from different brands' numbers (from different Zendesk instances) to a single agent. This can be done by integrating Zendesk Talk with a third-party telephony provider that supports advanced call routing features or by using a centralized call center software.

In such a setup, the telephony provider routes the calls from multiple brand numbers (associated with different Zendesk instances) to a single agent's phone line or softphone. The agent would then handle calls from multiple brands through the centralized system, but the call information and context can still be logged into the respective Zendesk instances for tracking and reporting.

To implement this, you'll need to ensure:
1. The telephony provider is capable of handling multi-brand/multi-instance routing.
2. The integration between the telephony system and Zendesk is properly configured to update the respective Zendesk instance when a call is answered.

This approach helps manage multi-brand support while maintaining separate data in each Zendesk instance.
mydestinycard 

Thanks
 

Hi, Reza Alamri 
it seems you're facing a desugaring issue while implementing the Zendesk SDK on Android, which is affecting internal modules using dependencies like coroutines and imageutils. To resolve this, try updating your Gradle configuration, enabling required Java 8 features, and ensuring compatibility across dependencies.

Best Regard,
James Grose