Omar

Hi Tipene Hughes , I see “app.expanded” and “app.collapsed” work with ticket sidebar when the app is inside the Apps window. However, when the app is pinned these do not work. 

There is a note in the docs, “Note: There is no collapse state in app shortcuts. The expanded state will be true every time. When an app is pinned or unpinned, the state persists across tickets.” 

Is there a workaround for a expanded/collapsed state for shortcuts/pinned apps? This would be really helpful.

Thanks!