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Vityria Vongsisca's Avatar

Vityria Vongsisca

Joined Oct 17, 2024

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Last activity Jan 09, 2025

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ACTIVITY OVERVIEW

Latest activity by Vityria Vongsisca

Vityria Vongsisca commented,

Community comment Q&A - Tickets and email

I am currently using place holder {{satisfaction.rating_section}} and I'm not activating new experience with scale because on New experience with scale, the Sad face comes before the happy face. This will lead to more negative feedback.

 

Currently {{satisfaction.rating_section}} works well and I hope it will always works.

View comment · Posted Jan 09, 2025 · Vityria Vongsisca

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Vityria Vongsisca commented,

CommentCreating dashboards

Hi Walter,

 

Yes, I can see the column now. Thank you.

Can I check with you, where can I find function that is equivalent to legacy dashboard “Edit Configuration” on new dashboard builder?

 

View comment · Posted Nov 06, 2024 · Vityria Vongsisca

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Vityria Vongsisca commented,

CommentCreating dashboards

Where is the function to “Edit Configuration” on new dashboard builder feature?

View comment · Posted Nov 06, 2024 · Vityria Vongsisca

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Vityria Vongsisca commented,

CommentCreating dashboards

I don't find “Migration” column on list of Dashboard.

View comment · Posted Nov 05, 2024 · Vityria Vongsisca

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Vityria Vongsisca commented,

CommentHow to solve unexpected issues with reports

Zendesk explore Report is synced hourly (which is good), but it took longer for the data to synced to Dashboard. So often time, Report data is more updated than Dashboard data. Is this normal system behavior? 

View comment · Posted Nov 03, 2024 · Vityria Vongsisca

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Vityria Vongsisca created a post,

Post Q&A - Tickets and email

I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm satisfied" button comes first, followed by "Bad, I'm not satisfied" button. However, this placeholder didn't work few months back (the URL leads to empty page). So I used {{satisfaction.survey_section}}.

 

Today, I tried again and {{satisfaction.rating_section}} works. Is there any change on Zendesk API that causing this placeholder didn't work for last few months and it works now? Are there any changes done by Zendesk team on this placeholder? 

 

I'm asking because I want to make sure placeholder {{satisfaction.rating_section}} always works so my customers can give feedback. I don't want them to clik on URL and taken to empty page, it will look very bad for our service.

 

Note: I know there is recent update on CSAT API, but it's for placeholder {{satisfaction.survey_section}}. My question is about placeholder {{satisfaction.rating_section}}.

Posted Nov 01, 2024 · Vityria Vongsisca

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