Julie Gray

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Latest activity by Julie Gray
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    Julie Gray created a post,

    Tickets are being unassigned


    Recently we added another Agent to our Zendesk. We made a couple of different views so we can both see our pending tickets. We are finding that a handful of tickets that were assigned to us, are fa...

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    Julie Gray commented,

    I apologize if this has been asked, I searched a little and didn't come up with my answer. If a Light Agent is CC'd on a ticket and they reply to that ticket, via their email - does that message go...