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KRISHANPAL CHUNDAWAT's Avatar

KRISHANPAL CHUNDAWAT

Joined Jan 26, 2025

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Last activity Jan 26, 2025

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Latest activity by KRISHANPAL CHUNDAWAT

KRISHANPAL CHUNDAWAT commented,

CommentTicket management

I am using the v2/ ticket.json and v2/search.json?query=type:ticket (specifically used when I want to search) api and I want to filter based on status_category.  As I have multiple custom statuses and this statuses are divided into three group open, resolved and closed.  
open status_category have this statuses :-  new,open, In Progress, Assigned and Reopen

resolved status_category :-  Resolved

closed status_category:- Closed

 

Kindly note that I created custom statuses and maped with status_categories.  

 

 

Now I want to get all the ticket with status_category is open.  Please help. 

View comment · Posted Jan 26, 2025 · KRISHANPAL CHUNDAWAT

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