Lynette
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Activity overview
Latest activity by Lynette-
Lynette commented,
I'm a bit confused. I'm able to create a report that shows tickets created over the past 12 months, but I'd like the average number of tickets, not all created. Is there a way to do that?
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Lynette commented,
Hello, I'm a bit confused. I'm able to create a report that shows the number of tickets created each month over the past 12 months, but it's not averaging - just total tickets. I follow the steps a...
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Lynette created a post,
How to re-import Macros in CSV to Zendesk
AnsweredI've read how to export macros in a CSV file - can someone please explain how to re-import them after exporting? Thanks!
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Lynette commented,
Our company is looking at moving from the 'hub and spoke' model to 'brands' and need to export our macros and FAQs, then reimport once the move has been made. I see how to export, but how do we imp...