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Jose Resendiz

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Recent activity by Jose Resendiz Sort by recent activity Recent activity Votes
  • Alphabetizing Greetings when creating routes

    I have about 100 greetings so far, and when I go to create a route in my IVR, it's painful.

  • Visibility to agents assigned chat licenses

    Answered

    I'd like to have visibility on which agents have chat licenses assigned from the Zendesk Admin screen. Chat needs be be more integrated into main product.

  • Talk greetings alphabetized

    I have hundreds of greetings for about 50 IVRs. When I go to set up or change a greeting on an IVR, they are not in any logical order. I have to scroll through to look for the desired greeting. Ple...

  • Default Talk Number When Calling Out

    Currently, only one number comes up when I attempt to call out (see attached pic). There is no reason why that number shows up. I don't even call from it. I'd like for a default to be set when call...

  • Customizable Request Call Back form

    I'd like to suggest the ability to customize form on the request call back feature. Use case: our requesters can be applicants or people associated to the applicants. The applicant info is required...

  • Cloning IVR Menus

    Answered

    Many times, I am using the same greetings and options in multiple IVRs. I would love to have the option to clone them to expedite their creation. One example is making one IVR for business hours an...

  • Callback Reports

    Answered

     Need insight reports for callbacks without having to create tags.

  • Sorting of items in Talk

    There are lists, such as greetings, and numbers, and IVRs that should have the ability to be sorted. For example, when choosing a greeting for a route in an IVR, I have over 50 and they are not eve...

  • Agent Availability report

    Answered

    Need ability to report on agent availability on phones to measure and manage their time as my agents have schedules as to when they need to be on the phone.

  • Talk notifications

    Answered

    Would like functionality of notifications to certain agents or perhaps admin when certain # of calls are in queue or call to answer is above certain time or when certain number of agents are logged...