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Fredrick Hildebrand

Joined Sep 13, 2024

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Last activity Sep 13, 2024

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Latest activity by Fredrick Hildebrand

Fredrick Hildebrand created a post,

Post Discussion - Tips and best practices from the community

We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like to make this data available for the macros. So that the macro can use this data, we write the data in custom fields in Zendesk, from the self-developed app via the Zendesk API.

 

We are of the opinion that the data cannot be kept up to date with this solution.

 

We would therefore like to know if this approach is in line with Zendesk's best practices and if there are any recommended alternatives or additional optimisations to make our integration even more efficient.

Posted Sep 13, 2024 · Fredrick Hildebrand

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