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Mateus Lima

  • Total activity
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Activity overview

Latest activity by Mateus Lima
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    Mateus Lima commented,

    We want to be able to track articles for Customer Experience matters and also Onboarding.   There is no way to create a table with: - % score by article   ?

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    Mateus Lima commented,

    Great, took only 7 years...   lol

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    Mateus Lima created a post,

    "Handsome" hiperlinks

    Answered

    Hello, guys   Today with our current chat tool we're able to edit hiperlinks before send them to customers so they don't receive any ugly URL - instead they get nice "click here" links customized b...

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    Mateus Lima commented,

    It would be great for us to hear about this again when you have news. We're working for hours in a workaround once we cannot simply track hundreds of agents action's manually - and this feature cam...

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    Mateus Lima commented,

    Ok, thanks again.   Regards,

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    Mateus Lima commented,

    Hello, there   Your company has a lot of potential and it's really nice starting this new partnership, however the delay to take things in place is really frustrating.   Some reviews  and features ...

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    Mateus Lima commented,

    Hi, Ramin It makes sense, however it should be my call... not yours. That's the main reason why features can be delivered as optional for once (and not mandatory - as your "banned visitors feature"...

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    Mateus Lima created a post,

    Chat Waiting Time - Queue for customers

    Completed

    Hey,    Why this is not a feature if we already have those numbers in the monitor? I mean, it's a basic feature in almost all Live Chat softwares that we've looked for. We want to be transparent wi...

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    Mateus Lima commented,

    Hello,   I just had an one hour chat with Zopim regarding this.    We sincerely failed to see how can this feature be online without any supervision or way to be tracked - this was such an amateur ...

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    Mateus Lima commented,

    Hey, Max Can you help me this information, please: "Zopim channel branding - Tickets created through Zopim are not currently aware of Zendesk brand. Again, we intend to correct that in the future....