vadde dheeraj

Hi Team,

We are currently using ServiceDesk as our ticketing tool and are considering exploring zendesk. I have a few questions below and would appreciate your assistance:

1)When we send an email to test@support.com, will a ticket be created automatically?
2)Does zendesk support different priority levels for tickets (e.g., L1, L2, L3, L4)?
3)Can we create change requests in zendesk?
4)For approximately 25 to 30 user accounts, what would the pricing be?
5)Is zendesk available in both cloud and on-premise versions?
6)If only available in the cloud, what are the pricing options and the architecture?
7) Do we have 24/7 support (chat/call) ?
8)Does zendesk support business rules for auto-assigning tickets based on specific fields and auto-closing them?
9)Is there an option to create incident templates and add a resolution tab at the S1 level?

We will update you if we have any other questions.

Thanks,
Dheeraj.