Patrick Harland-Lee
Zendesk Admin & Senior Manager for Client Support at Serraview Australia.
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Activity overview
Latest activity by Patrick Harland-Lee-
Patrick Harland-Lee created a post,
Moderate Only New Posts, Not Comments
We want to only approve new Posts, but we want every comment to be added instantly (otherwise we'll be creating too much work for ourselves). Is there a way (or could an enhancement be raised) to i...
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Patrick Harland-Lee created a post,
Community - Moderate Only New Posts, Not Comments
AnsweredWe want to only approve new Posts, but we want every comment to be added instantly (otherwise we'll be creating too much work for ourselves). Is there a way (or could an enhancement be raised) to i...
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Patrick Harland-Lee commented,
Oh, so we're saying the Conditional Forms doesn't let you make a conditional field mandatory upon ticket update? Only on ticket Solved?
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Patrick Harland-Lee commented,
I was able to do this (unless you guys have a different problem to me) using the built-in Conditional fields app by going to your condition and click the Required button in the top-right, then chec...
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Patrick Harland-Lee commented,
You can actually do this using the built-in Conditional fields app by going to your condition and click the Required button in the top-right, then check the box next to the field you want to be con...
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Patrick Harland-Lee commented,
Hey Amy, thanks for that, I think that makes sense. So I leave the Default as blank, then change all our people in the support group to Support? I'm still having trouble filtering out everyone in m...
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Patrick Harland-Lee commented,
Hey Brett, I've created a variable for Group and set it to 'Support' for all, and made a new metric called Total time spent [MAQL] that has the expression SELECT Total time spent on Ticket (Support...
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Patrick Harland-Lee commented,
Hey Brett, We want to only include agents from one of our many Groups so we can see how much time our support team spent in Zendesk, and the User Role and Updater Role link to the agent/end-user/ad...
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Patrick Harland-Lee commented,
Heya, we're looking to build a report that shows how much time each Agent from one of our Groups spent in Zendesk each month, but the only way I can get close-to-accurate results is to group by Ass...
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Patrick Harland-Lee commented,
Is there any way to see which email addresses weren't sent the 90 day NPS?