Patrick Harland-Lee
Zendesk Admin & Senior Manager for Client Support at Serraview Australia.
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Activity overview
Latest activity by Patrick Harland-Lee-
Patrick Harland-Lee commented,
This page might need updating, as using the code {{satisfaction.rating_section}} makes an output that looks like this (no hyperlink):
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Patrick Harland-Lee commented,
Okay that's interesting, I can get it to work for any field that has a longer ID, but not a shorter one (e.g. Resolution Method works but not Stop Satisfaction Email?), and unfortunately our fields...
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Patrick Harland-Lee commented,
Thanks Amie, I couldn't quite work out how to do this in conditional fields without needing another field to be filled out. For example, I can make Category mandatory, but only when filling out the...
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Patrick Harland-Lee created a post,
Mandatory Fields On Submit, But Hidden From End-Users
We have a field to identify what kind of ticket a client has raised, similar to the OOB "Type" field in Zendesk (we disabled that and created a custom one with a few more options like "Bug - Client...
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Patrick Harland-Lee commented,
Multiple Group Views really help us work with our 3rd-party who do some contract work on tickets for us. It allows views to be visible only to them and the people assigning them tickets (Support), ...
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Patrick Harland-Lee commented,
We just released our Community today, whilst sending our clients newsletters (and hosting them on Guide) promoting it, especially for discussions around how they are tackling these challenges or ef...
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Patrick Harland-Lee commented,
This would be a great addition and would help us be more efficient when providing links to answers/discussions to clients!
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Patrick Harland-Lee commented,
I for one am becoming a Community Moderator in addition to my normal job, so I don't have time to deal with tickets and emails related to this. What I would love is a dashboard that shows me a list...
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Patrick Harland-Lee commented,
I'd be cautious about turning on Community without any kind of spam filter as well... is this something Zendesk is planning?
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Patrick Harland-Lee commented,
We'd also love this as we want to be able to moderate any users that create an account with inappropriate details.