Christopher Kennedy
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Activity overview
Latest activity by Christopher Kennedy-
Christopher Kennedy created an article,
Setting new Chat visitor data fails after clearing existing visitor data
Note: The issue described in this article only relates to the Chat widget from Chat Legacy plans. It does not apply to the Integrated Chat experience in the Web Widget. Issue Symptoms Using $zop...
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Christopher Kennedy created an article,
Why do Chats Served and Serving Sessions totals differ?
Question Why is there a discrepancy between the number of Chats Served and the number of Agent Serving Sessions in the Chat Analytics? Answer A serving session indicates the start and end time fo...