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Gerben Meijer - Itrica

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Latest activity by Gerben Meijer - Itrica
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    Gerben Meijer - Itrica commented,

    In the last few days, we have gotten feedback from people that are CCd on tickets created through the API (so Agent authorized) that the content of said tickets is not being rendered in the email. ...

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    Gerben Meijer - Itrica commented,

    We use the API with the credentials of an Agent to create new tickets on behalf of (non-agent) end-users. These tickets use the end-user email address as the requester, and adds another non-agent u...