Will Ryan

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Unfortunately, Zendesk appears to have lost any focus on responding to customer needs. This feature is rather simple, lots of people want it, but still, requests are simply ignored. I have two exis...

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• Will Ryan
• Created January 06, 2021 13:16
• 0 votes

1. Community
2. Zendesk Web Widget EAP - Web Widget Performance
3. Web Widget Performance FAQs

Daniel Aron Can you give us a candid update on this. It has been a year and 3 months since I first posted here and no tangible improvement in payload size nor performance. A few band aids/workaroun...

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• Will Ryan
• Edited April 24, 2020 08:37
• 2 votes

1. Community
2. Zendesk Web Widget EAP - Web Widget Performance
3. Web Widget Performance FAQs

Hi @Daniel Aron, This is welcome news. I do hope you take this opportunity to create a truly lightweight widget, free of the current bloat. This includes payload size, as well as javascript perform...

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• Will Ryan
• Created August 08, 2019 09:51
• 1 vote

1. Community
2. Zendesk Web Widget EAP - Web Widget Performance
3. Web Widget Performance FAQs

It is interesting to see the different ways you are hacking together the loading of the Zendesk library. It doesn't really address the fundamental concerns initially expressed though. Moreover, the...

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• Will Ryan
• Created May 30, 2019 14:06
• 1 vote

1. Community
2. Zendesk Web Widget EAP - Web Widget Performance
3. Web Widget Performance FAQs

I completely agree with James Robinson above. It is nice that you have made this improvement, but there are still vast improvements that can be made. We are performing optimisations on our sites al...

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• Will Ryan
• Created March 14, 2019 10:32
• 2 votes

1. Community
2. Zendesk Web Widget EAP - Web Widget Performance
3. Web Widget Performance FAQs

Hi Lyndsey, thanks for getting back to me on this thread. Any updates to performance, would be great to here about it on this thread. Lazy loading translations would certainly be a decent start. Bu...

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• Will Ryan
• Created January 09, 2019 14:49
• 0 votes

1. Community
2. Zendesk Web Widget EAP - Web Widget Performance
3. Web Widget Performance FAQs

I use Zendesk with a number of my clients, and unfortunately, even with these new changes, it is still bloated and far too heavyweight. You say that it supports multiple languages... well, load the...

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• Will Ryan
• Edited January 07, 2019 11:30
• 5 votes

1. Community
2. Feedback on Support
3. Change sender address when creating a NEW ticket on behalf of the requester

This to me seems like a pretty basic feature. Surprised it hasn't been implemented.

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• Will Ryan
• Created June 29, 2018 10:22
• 4 votes