Trapta

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3. Helpfulness Rating for Each Post

Hi @Micah Ballif, Zendesk does not provide any default functionality for this. You might have to write your own feature/custom code to achieve something like this. Thanks

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• Trapta
• Created August 03, 2021 08:03
• 0 votes

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3. Working with articles in the knowledge base
4. Adding and formatting tables in Help Center articles

Hi @Mark Glinski, Can you show us what CSS you are trying to add? It will be great to share the screenshot of your theme and how it looks after adding the CSS code. Thanks

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• Trapta
• Edited August 03, 2021 07:21
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1. Community
2. Support Q&A
3. Need to pass parameter input value to oauth properties of client_id

Hi @siva ranjani, Have you tried  "client_id": {{setting.client_id}}, "client_secret": {{setting.client_secret}}, instead of  "client_id": "{{setting.client_id}}", "client_secret": "{{setting.clie...

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• Trapta
• Created August 02, 2021 16:39
• 0 votes

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3. Timeout error getting the attachments for a helpdesk article

Hi Jørn Cornelius Olsen, Take a look at this API: https://developer.zendesk.com/api-reference/help_center/help-center-api/article_attachments/#list-article-attachments Let me know if this helps you...

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• Trapta
• Created August 02, 2021 16:30
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3. How to auto populate the Priority

Hi TAN BING, Yes, I have updated you over the ticket as well as sharing the code here too. Replace document.getElementById('#request_priority_label').nextSibling.innerText = 'normal'; with $('#requ...

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• Trapta
• Created August 01, 2021 14:56
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2. Guide Q&A
3. Linking categories to external urls in the "Copenhagen theme", stopped working

Hi Donna Fairhurst, You can replace the below line in your code: <a href='{{url}}' class="blocks-item-link" id="cat-{{id}}"> with <a href='{{#is id 200150087}} https://support.gradecam.com/tutorial...

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• Trapta
• Created August 01, 2021 14:54
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3. How to auto populate the Priority

Hi Tan, I replied to you over the ticket you have created. Have you tried that? Thanks

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• Trapta
• Created July 31, 2021 07:07
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3. Guide: change URL behind the LOGO to go back to shop url

Frédéric, glad to hear that you got it working. Happy Zendesking :) Thanks

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• Trapta
• Created July 29, 2021 15:50
• 1 vote