Trapta

1. Community
2. Support Best Practices, Workflows, & Tips
3. Copenhagen Theme - Home Page Accordions

Hi @Peter, In order to answer your first question, you can use the below code to hide sections using CSS: .blocks-item-description added-link:nth-child(n+4) {display: none;} In order to answer your...

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• Trapta
• Created December 12, 2018 23:12
• 0 votes

1. Community
2. Guide Themes and Customization
3. Changing Font size in Articles for Copenhagen theme

Hi @Chuk, You can try the below code to show borders in tables: .article-body td {border: solid 1px #ddd;} Let me know if this solves your issue. Thanks Team Diziana

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• Trapta
• Created December 12, 2018 21:18
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Adding category images to the Copenhagen Theme

Hi @Paul, You can try something like below: {{#each labels}} {{#is identifier 'pdf'}}<i class="fas fa-file-download"></i>{{/is}}{{/each}} Let me know if this solves your issu...

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• Trapta
• Created December 12, 2018 20:49
• 0 votes

1. Community
2. Guide Best Practices, Workflows, & Tips
3. List all articles for each section(s) on the same category page

Hi Jeremy, You can increase the count of articles to 30. Please take a look at this post: https://support.zendesk.com/hc/en-us/community/posts/203458986-Show-less-than-6-articles-in-Guide?page=5#co...

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• Trapta
• Created December 12, 2018 20:23
• 0 votes

1. Community
2. Support Best Practices, Workflows, & Tips
3. HC Tip: Add "Promoted Articles" to front page + modify text in multiple languages

Hi @Shay, Can you provide little more details on it? Where are you putting this component? Are you trying to put it in the promoted_articles component? An screenshot of your template will be of gre...

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• Trapta
• Created December 03, 2018 16:54
• 0 votes

1. Using Guide
2. Using themes and customizing your Help Center
3. Using the standard Copenhagen theme in Help Center

Hi @Elizabeth, You can also use Zendesk {{signed_in}} helper component to show different UI for the homepage to signed in users and anonymous users. Let me know if this is what you were looking for...

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• Trapta
• Created November 19, 2018 19:20
• 1 vote

1. Using Guide
2. Zendesk Guide basics
3. Getting started with Guide: Setting up

Hi @Anna, You are right. You need put the URL of your HelpCenter somewhere on your website so that your end users can see your HelpCenter. Thanks

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• Trapta
• Created November 19, 2018 19:14
• 0 votes

1. Community
2. Guide Best Practices, Workflows, & Tips
3. List all articles for each section(s) on the same category page

@Randy Schreck, Thanks for coming back and sharing your code. Glad that you liked it. Enjoy :) Team Diziana

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• Trapta
• Created October 30, 2018 08:31
• 0 votes

1. Community
2. Guide Troubleshooting and Q&A
3. Search Results Count Not Matching with the List of Search Results

Hi  @Vivekanand, Can you share the URL of you HC so that I can have a look at it and let you know the solution? Thanks

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• Trapta
• Created October 29, 2018 15:15
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Inserting images in articles

Hi @Maria, You can put the below code at the bottom of your style.css file: .article-body img {border: solid 1px #ddd;} Let me know if you face any issue. Thanks Diziana

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• Trapta
• Created October 29, 2018 15:04
• 0 votes