Trapta

1. Guide
2. ...
3. Help Center customization
4. How do I update the breadcrumbs in the Help Center to match a custom Community name?

Hi Jeff Hawley, Can you share the URL of your HC so that I can take a look at it? Team Diziana

• View comment
• Trapta
• Created January 15, 2020 09:13
• 0 votes

1. Community
2. Guide - User Tips & Tricks
3. Adding a notification banner to your Help Center v2

Hey Simon Blouner, take a look at this: https://github.com/moderatorwes/Notification-Banner/blob/master/zendesk.js You can simply use $('html').attr('lang').toLowerCase() too in place of locale to ...

• View comment
• Trapta
• Created January 15, 2020 09:07
• 0 votes

1. Community
2. Guide - Themes and Customization
3. Search - Multilingual Placeholder

@Colvin, replace: $(document).ready(function() { var splaceholder = $("#dc_placeholder_template").data('value'); $('#query').attr('placeholder', splaceholder);}); with var splaceholder = $("#dc_p...

• View comment
• Trapta
• Edited January 09, 2020 16:27
• 0 votes

1. Community
2. Guide - Themes and Customization
3. Search - Multilingual Placeholder

Colvin, can you share the URL of your HC or see if there is an error showing in your console? Please share the screenshot of your script.js file where you have added the code. Team Diziana

• View comment
• Trapta
• Created January 09, 2020 12:32
• 0 votes

1. Community
2. Guide - Troubleshooting and Q&A
3. Insert an external URL in an Article

Hi DannyC, Try putting https://www.google.com/ instead of www.google.com Let us know if this solves your issue. Team Diziana

• View comment
• Trapta
• Created January 09, 2020 11:36
• 1 vote

1. Community
2. Guide - Themes and Customization
3. Search - Multilingual Placeholder

Colvin, try below code: Replace {{search placeholder= "{{dc 'hc_search_greetings_template'}}" submit=false instant=settings.instant_search }} with {{search submit=false instant=settings.instant_sea...

• View comment
• Trapta
• Created January 09, 2020 10:40
• 0 votes

1. Community
2. Guide - Themes and Customization
3. Search - Multilingual Placeholder

Hi Colvin, Take a look at this tip: https://support.zendesk.com/hc/en-us/community/posts/115006078407-Add-multilingual-welcome-note-placeholder-text-in-search-box-along-with-user-name Let me know i...

• View comment
• Trapta
• Created January 09, 2020 07:34
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Display a custom Description based on the ticket field value

Hi Amie B, Apologies for the delays in getting back to you on this. You can try below code to accomplish something like this: var fieldLen = $('.request_custom_fields_360026391973').length;if (fiel...

• View comment
• Trapta
• Created December 23, 2019 10:16
• 0 votes

1. Community
2. Guide - User Tips & Tricks
3. Show promoted articles of viewing category on category template

Hi Melody Quinn, In order to add the star icon in front of the article name, you need to replace (in the mentioned code from the tip): articlesList += '<a href="'+itm.html_url+'">'+itm.name+'</a>';...

• View comment
• Trapta
• Created December 11, 2019 18:17
• 1 vote

1. Community
2. Guide - User Tips & Tricks
3. Show promoted articles of viewing category on category template

Hi Martijn Reinking, I have updated the code to remove the hardcoded locale from the getJSON function. Give it a try now and let me know if this solves your issue. Thanks Team Diziana

• View comment
• Trapta
• Created December 11, 2019 18:13
• 1 vote