Dailymotion Support
Technical Support manager @Dailymotion. Love gaming, videos & JAPAN !
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Recent activity by Dailymotion Support-
Same here, I think it add complexity to the product and I don't understand the user flow where all the user would have to be listed as "Assignee".Would it be possible to choose the default value of...
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Hi everyone, I would like to know how many tickets are escalated every month from the level 1 to the level 2 and how many tickets are handled by the level 2 (because some tickets are directly creat...
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Hi, Thanks for your reply Matt & Brett. We may not have the same process in fact :D.Here is what I do: Every ticket is categorized with a custom field « kind of request » with 4 possibilities : Fee...
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Hi everyone, Is it possible to reply with a dynamic content to a Problem ticket ?Today, we're sending the message in french and english directly on the Problem ticket, so everyone receive the frenc...
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Hey Matt, Super tutorial ! We're also using this workflow on our side (I just found your topic to see if someone had the same idea haha.) Still, I have an issue on my side regarding this process. I...
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Hi Brett, It's a shame as this information is displayed on the ticket " via application ABC", I though we would be able to collect this information on Insights too.We will continue to use custom fi...
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Hi everyone, Quick question around this feature.I've 2 application integrated on my Zendesk, and I want to be able to know how many tickets I've received from each application.Is there a native way...
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Hi,Thanks a lot for your reply Fernando !Doesn't work on my side unfortunately. What : #incident How : Ticket Problem Ticket Subject Filter : Ticket Problem isn't (empty value) --- With ...
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Hey, Do you have any update on this ?It could be really, reaaaally helpful.
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Hey ! The Twitter integration is really cool. However, I would like an option to create tickets automatically, but with a filter. For example, I don't want to have a ticket created each time that...