Erin Slovitt
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Total activity33
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Last activity
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Activity overview
Latest activity by Erin Slovitt-
Erin Slovitt commented,
Hi, I have followed the instructions in this article to use a standard calculated metric to show tickets with a specific tag but it is not working. I have used the formula provided in the example: ...
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Erin Slovitt commented,
Hi, Is it possible to have multiple tiers of brands? We are quite a large company with 3 totally separate business units that each have multiple branding/products.
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Erin Slovitt commented,
Hi Amie, Thanks for that. How would my IT staff then log into the Sandbox if they are not allocated a licence? The only way I know how to log into the Sandbox is after I have logged into our Zende...
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Erin Slovitt commented,
Hi, My IT department need to conduct some testing in our Sandbox but are not currently set up as Zendesk agents. Do I need to set them up as agents in order to access Sandbox? We currently do not ...
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Erin Slovitt commented,
Hi, What will happen to my tickets (any status) if I delete a group? The group is indicated in the ticket assignee (i.e. "Customer Service/Jane Doe") so I would like to know how deleting the group ...
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Erin Slovitt commented,
Hi Nicole, We currently use Guide an an agent-only help centre. In the same way that some users want to track which articles end-users are reading, I want to see the same for agents for coaching a...
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Erin Slovitt commented,
Hi Neil, Thanks for responding but I have some issues with the information provided. Firstly, when transferring to a group, the Talk console indicates how many available agents there are in that ...
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Erin Slovitt commented,
Hi, It appears that it is not possible to warm transfer a call to another group. This is a problem as it forces the customer to re-explain the reason for the call. This is not a great customer exp...
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Erin Slovitt commented,
Hi, Is there an app that will show me what articles my agents are viewing in Guide? I am basically looking for something similar to the Pathfinder app but for agents, not end-users.
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Erin Slovitt commented,
Hi, Is it possible to un-merge 2 end-users who have been merged in error?