Erin Slovitt
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Total activity35
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Last activity
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Activity overview
Latest activity by Erin Slovitt-
Erin Slovitt commented,
Hi, I have followed the instructions in this article to use a standard calculated metric to show tickets with a specific tag but it is not working. I have used the formula provided in the example: ...
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Erin Slovitt commented,
Hi, Is it possible to have multiple tiers of brands? We are quite a large company with 3 totally separate business units that each have multiple branding/products.
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Erin Slovitt commented,
Hi Amie, Thanks for that. How would my IT staff then log into the Sandbox if they are not allocated a licence? The only way I know how to log into the Sandbox is after I have logged into our Zende...
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Erin Slovitt commented,
Hi, My IT department need to conduct some testing in our Sandbox but are not currently set up as Zendesk agents. Do I need to set them up as agents in order to access Sandbox? We currently do not ...
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Erin Slovitt commented,
Hi, What will happen to my tickets (any status) if I delete a group? The group is indicated in the ticket assignee (i.e. "Customer Service/Jane Doe") so I would like to know how deleting the group ...
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Erin Slovitt commented,
Hi Nicole, We currently use Guide an an agent-only help centre. In the same way that some users want to track which articles end-users are reading, I want to see the same for agents for coaching a...
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Erin Slovitt commented,
Hi Jenny, The functionality that you refer to still does not allow us to schedule holiday greetings in advance and requires us to change the voicemail configuration for each holiday. Turning voice...
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Erin Slovitt commented,
Hi Neil, Thanks for responding but I have some issues with the information provided. Firstly, when transferring to a group, the Talk console indicates how many available agents there are in that ...
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Erin Slovitt commented,
Hi, It appears that it is not possible to warm transfer a call to another group. This is a problem as it forces the customer to re-explain the reason for the call. This is not a great customer exp...
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Erin Slovitt commented,
Hi, Is there an app that will show me what articles my agents are viewing in Guide? I am basically looking for something similar to the Pathfinder app but for agents, not end-users.