Shelby Murrell

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Latest activity by Shelby Murrell
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    Shelby Murrell commented,

    Nicole,   Using the "on-hold" status is not an option. This will count against our companies SLA requirements when it comes to ticket tracking and response times. We have obviously reviewed it and ...

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    Shelby Murrell commented,

    It is very disappointing that Zendesk is saying custom Status' are not on the road map. Going from Service Cloud to Zendesk - many of us at the company I work for use "Meeting" as a Status. So that...