Rory Dearling
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Recent activity by Rory Dearling-
For the last caveat: An agent is demoted to an end-user. If this happens, but then we switch that person back to an agent, does it not "reverse" the issue? I tried to do this (we were on Plus, but ...
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Have not yet tried sharing attachments from JIRA to Zen. We can't share attachments in the Zen ticket with our Devs, as the attachment stays in Zendesk (it just sends a link), and we don't allow o...