jose lozano

I will check it, thanks a lot for the tip and your time.

By the way, they have re-explained the issue so it is that the profile is not grabbing our system's credentials to create such profile.

This is what users should not need to fill in, but even with this, we keep getting a blank field like I attached to the first message.

The code looks like this:

Is it fixed the same way or did I misguide you with the original post? Sorry about the confusion!

We are using what i am told to be a maybe old version of a zendesk integration. Everything was fine until last week when we needed a new jwt chat token since a new version release of ZD.

The point is now the profile it was creating for the chat issue is missing the email the user inputs in the beginning.

If there's any guide or already opened topic about this please refer it to me.

Otherwise, any hint will is welcomed.