Lou Freitas
-
Total activity15
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions7
Activity overview
Latest activity by Lou Freitas-
Lou Freitas commented,
These guys offer everything ZenDesk should be including for their Talk customers. https://www.tymeshift.com/ I am meeting with them tomorrow If a 3rd party can do it, why isnt ZenDesk offering it?
-
Lou Freitas commented,
I don't have a question, I was providing another possible solution to the question that was asked. It's just an easier way to filter data by business hours… I didn't create any custom attribute, th...
-
Lou Freitas commented,
Couldnt you just add a filter to whatever query you are creating?
-
Lou Freitas commented,
I have a question on conditional fields… I would like conditions to extend not only to the appearance of child fields, but selections within those child fields. Based on what I am seeing If you s...
-
Lou Freitas commented,
So I have an issue with first reply time that support couldn't really help with There are system generated emails that are sent to end-users and our team…these tickets are automatically solved vi...
-
Lou Freitas commented,
I find it terribly disappointing that this issue has been discussed for over three years, and nothing has been done… The data is already being collected so how has this feature not been pushed out ...
-
Lou Freitas created a post,
Rules for 1st time reply
AnsweredOn our team we work many internal tracking and external customer trouble tickets. For our internal tickets, what can we do so 1st time reply is not measured? I am only interested in 1st reply as i...