Mark Nino Valencia
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Total activity426
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Last activity
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Activity overview
Latest activity by Mark Nino Valencia-
Mark Nino Valencia created an article,
Do messages that end up in the spam folder in Facebook and Twitter create tickets in Zendesk?
Question Do messages that end up in the spam folder in Facebook and Twitter create tickets in Zendesk? Answer No, messages in the spam folder on Facebook and Twitter do not get pulled into Zendesk....
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Mark Nino Valencia created an article,
Why did my Chat status automatically change from online to invisible?
Question Why did my Chat status automatically change from online to invisible? Answer Below are the possible reasons why your status automatically changes from online to invisible. Operating hours...
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Mark Nino Valencia created an article,
Do messages in the spam folder of Facebook or Twitter create tickets?
Question I integrated my Twitter account and Facebook pages to Zendesk Support. Do messages in the spam folder for Facebook pages or Twitter DMs create tickets? Answer No, spam messages on your Fac...
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Mark Nino Valencia created an article,
Why is the credit card number automatically redacted in Whatsapp messages?
Question Why is the credit card number automatically redacted in Whatsapp messages? Answer There are two ways that Zendesk redacts credit card numbers for Sunshine conversations such as Whatsapp. C...
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Mark Nino Valencia created an article,
Can I use Guide without a Support subscription?
Question Can I use Zendesk Guide by itself or do I need a Support subscription? Answer No, you will need a Zendesk Support subscription in order to use Guide.
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Mark Nino Valencia created an article,
How do I bulk update the view permissions for multiple articles?
Question I want to change article view permissions in bulk. However, when I select multiple articles, the visible to is not an option in the settings. How do I update article view permissions in bu...
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Mark Nino Valencia created an article,
Why do I see multiple instances of the same macro in the macros categories?
Question While categorizing my macros, I noticed that the category list contains multiple instances of the same macro. Why does it show multiple instances of the same macro in categories? Answer Th...
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Mark Nino Valencia created an article,
Can I add user tags for multiple users with API?
Question I want to add tags to users through the API to control visibility to articles in Zendesk Guide. I use the API endpoint Create Or Update Many Users for that, but I realized that when I add...
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Mark Nino Valencia created an article,
My customers are not being notified of new articles
Issue Symptoms My customers are not receiving email notifications about new articles in a subsection. They are subscribed to the parent section containing the subsection. Resolution Steps Customers...
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Mark Nino Valencia created an article,
Agent signatures have incorrect formatting
Issue Symptoms Agent signatures are appearing with incorrect formatting on ticket notifications for internal comments. Conditions The placeholder is being added to the ticket by a macro The accoun...