Mark Nino Valencia
- Total activity 115
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Activity overview
Latest activity by Mark Nino Valencia-
Mark Nino Valencia created an article,
Can I put validation rules on the phone number field in the pre-chat form?
Question Can I put validation rules on the phone number field in the pre-chat form? Answer No, you cannot validate phone numbers from the pre-chat form. For more information about the pre-chat f...
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Mark Nino Valencia created an article,
Can I import chat transcripts to Zendesk Chat?
Question Can I import chat transcripts to Zendesk Chat? Answer Yes, you can use Chat API to import data as an offline message. For more information about the create API endpoint, see the following...
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Mark Nino Valencia created an article,
Can I hide the queue position for chats?
Question Can I hide the queue position for chats? Answer No, the chat window does not support turning off the queue position. As a workaround, build your own widget using WEB SDK. For more inform...
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Mark Nino Valencia created an article,
How can I provide consistent customer interaction through chat between different domains?
Question I have multiple websites and most customers use all of these sites. How can I provide consistent customer interaction through chat between different domains? Answer To provide a consisten...
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Mark Nino Valencia created an article,
Does Chat duration count proactive trigger message?
Question Does Chat duration count proactive trigger message? Answer Yes. Chat duration is calculated from the first message, regardless if its proactive or not, to the last message on the chat se...
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Mark Nino Valencia created an article,
How do user roles change after setting up Active Directory or SSO?
Question How do user roles change after setting up Active Directory or SSO? Answer If you set up enterprise single sign-on, your SSO integration overrides what was set in your Zendesk account; the...
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Mark Nino Valencia created an article,
Can I set the Zendesk Chat language from a direct chat link?
Question Can I set the Zendesk Chat language from a direct chat link? Answer Yes. Simply add the language code to your direct chat link. For example, to set the chat to show in Spanish, use the l...
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Mark Nino Valencia created an article,
Can I send a direct chat link to a customer?
Question Can I send a direct chat link to a customer or end user? Answer Yes. Use the URL below to send a direct link to your chat: For phase 3 and 4 chat accounts use https://static.zdassets.com...
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Mark Nino Valencia created an article,
Can I change the message You - Please update your info from the chat window?
Question Is it possible to change the message You - Please update your info from the chat window? Answer No, it is not possible to change the text You - Please update your info. Additionally, the...
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Mark Nino Valencia created an article,
Why can’t I assign an article to a user in Team Publishing?
Question I can't assign an article to another agent. Why can't I see other agents on the list? Answer You can’t assign an article to another agent because your role doesn’t have the right permiss...