Mark Nino Valencia
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Total activity443
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Last activity
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Activity overview
Latest activity by Mark Nino Valencia-
Mark Nino Valencia created an article,
How to answer chat requests after hours in the Zendesk Agent Workspace
Question Operating hours have ended a few minutes ago and we have chats on queue, but my agents can't pick them up. We no longer have access to the visitor lists to manually pick them up. How do we...
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Mark Nino Valencia created an article,
How to resolve email delivery issues for jira.zendesk-integrations.com
Question I am receiving email delivery failures for jira_integration_XXXXXX@jira.zendesk-integrations.com. How do I stop this? Answer Thia email address is not meant to receive emails. If you set ...
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Mark Nino Valencia created an article,
I have multiple brands in my account, can I use different authentication methods for each brand?
Question I have multiple brands in my account, can I only apply SSO for users in one brand and only use Zendesk authentication for the other brands? Answer No, SSO is applied on the entirety of the...
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Mark Nino Valencia created an article,
How do I remove our phone number from the Web Widget?
Question Our widget shows our support number and we do not want it shown. How can I prevent it from being displayed? Answer There are two options if you would like to remove your contact number fr...
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Mark Nino Valencia created an article,
Can I create an SLA policy with a First reply target for missed calls?
Question I am trying to create an SLA policy with First reply time target for missed calls, but the target does not apply. Does the First reply time target work for missed call tickets? Answer No,...
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Mark Nino Valencia created an article,
How to show an offline form when a department is offline
Question The offline form is not offered in a department that is offline if there are online agents for Chat in other departments. Is this expected behavior? Answer Yes, the offline form for a depa...
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Mark Nino Valencia created an article,
Can I automatically create organizations through a trigger?
Question Can I automatically create organizations through a trigger in Zendesk Support? Answer It's not possible to automatically create organizations. Organizations can only be created by Support ...
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Mark Nino Valencia created an article,
Restricted link in the Web Widget links customer to a tab that forces user to sign in
Question My Web Widget shows content that requires users to sign in for access. However, when an article within the Widget links to another article, it opens that article in a new tab and forces th...
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Mark Nino Valencia created an article,
Can I reduce the options on a filter in Explore?
Question When filtering an attribute, there are a lot of values that aren't applicable for my team. Can I reduce the amount of options that appear? Answer You are unable to achieve this with the fi...
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Mark Nino Valencia created an article,
How can I show the timestamp of a reopened ticket in Explore?
Question I have a query in Zendesk Explore that uses the Reopens metric. How can I know the date the ticket was reopened and not the date the ticket was created or solved? Answer Explore doesn't of...