Mark Nino Valencia
- Total activity 379
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Activity overview
Latest activity by Mark Nino Valencia-
Mark Nino Valencia created an article,
How to troubleshoot issues when only offline messages are received with the Chat widget
This article gives you the necessary steps to troubleshoot and resolve issues when your Zendesk Chat account isn't receiving live chats. This article helps answer the following issue statements: I...
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Mark Nino Valencia created an article,
How to troubleshoot email piping delivery issues
Question I am not receiving transcripts through the email piping feature. How do I find out what causes the email delivery problem? Answer To troubleshoot email piping delivery issues Check your s...
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Mark Nino Valencia created an article,
Does Chat historical data change if department names are updated?
Question I updated the names of my department. Will my chat history show the new department name for chats created before the change? Answer Yes, when you change the name of a department, the chat ...
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Mark Nino Valencia created an article,
Is it possible to track chats that agents did not accept?
Question I want to track each agents productivity and if they are accepting chats assigned to them. Is it possible to track chats that agents did not accept? Answer Yes, the acceptance metric is ...
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Mark Nino Valencia created an article,
Why does my proactive chat trigger disappears quickly on mobile browsers?
Question I noticed that mobile browsers only show the proactive trigger pop up for a few seconds compared to when showed on desktop browsers. Why does my proactive chat banner disappear quickly on ...
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Mark Nino Valencia created an article,
Can Zendesk Guide receive PDF as emails and published as articles?
Question I want to send PDF files to our Help Center and publish them as articles. Can Zendesk Guide receive PDF as emails and published as articles? Answer No, Zendesk Guide does not offer emailed...
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Mark Nino Valencia created an article,
How to customize the pre-chat form
Question I want to change what customers see on my pre-chat form. How do I customize the pre-chat form? Answer Some elements of the pre-chat form can be customized under Settings > Widget > Forms ...
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Mark Nino Valencia created an article,
Can I publish Explore dashboards with Zendesk Guide?
Question I want to show my end users a report from Explore on an article in my Help Center. Can I publish Explore dashboards with Guide? Answer No, Explore dashboards can only be viewed within the ...
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Mark Nino Valencia created an article,
Can I enable the CSAT option by brand in Zendesk Chat?
Question I want the chat rating feature disabled for some of my brands and enabled in others. Can I enable the chat rating option by brand in my Chat account? Answer No, CSAT is enabled at the acco...
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Mark Nino Valencia commented,
Jeffrey SungAnswer Bot uses language detection machine learning model to detect language based on the subject and description or the text used for emails. If your articles are in English and the cu...