Mike Mortimer

Total activity 335
Last activity April 23, 2019 02:02
Member since September 24, 2014 01:45

Following 0 users
Followed by 9 users
Votes 1
Subscriptions 198

Activity overview

Latest activity by Mike Mortimer

Mike Mortimer created a post, April 09, 2019 03:23
Please give us your feedback!
1. Community
2. Zendesk EAP - Answer Bot for Web Widget
We'd love to get your feedback on the Answer Bot for Web Widget EAP. The survey takes less than 5 minutes, and all participants will have the chance to win a $500 gift card. Take the survey
- Mike Mortimer
- Created April 09, 2019 03:23
- 1 follower
- 0 comments
- 0 votes
Mike Mortimer created a post, March 29, 2019 11:11
Exciting news! Use the JS API to apply label filtering to the Answer Bot Widget
1. Community
2. Zendesk EAP - Answer Bot for Web Widget
We're really excited to share a new feature that'll give you more power and control on which articles are suggested when. You are now able to use the javascript API to set the labels which are pas...
- Mike Mortimer
- Created March 29, 2019 11:11
- 2 followers
- 1 comment
- 1 vote
Mike Mortimer commented, March 28, 2019 00:37
Hi Toby, Yes! We are exploring how we want to bring in the ability to manage those messages and responses. Definitely thinking about localisation and alignment to dynamic content model too. No time...
- View comment
- Mike Mortimer
- Created March 28, 2019 00:37
- 1 vote
Mike Mortimer commented, March 05, 2019 22:00
Hi Antonio, we are looking to extend Insights reporting in the coming weeks to be able to view and report on this. You could access the raw data this using the incremental APIs if you wanted: http...
- View comment
- Mike Mortimer
- Created March 05, 2019 22:00
- 0 votes
Mike Mortimer commented, March 03, 2019 23:25
Hi Rishi, we'll add another batch of customers today and you should receive the welcome email.
- View comment
- Mike Mortimer
- Created March 03, 2019 23:25
- 0 votes
Mike Mortimer commented, March 03, 2019 23:24
Hi, we are extending the Insights reporting to be able to review all interactions through Widget/SDK/API (not just the ones that result in a ticket when a user marks their request as solved. This i...
- View comment
- Mike Mortimer
- Created March 03, 2019 23:24
- 1 vote
Mike Mortimer commented, March 03, 2019 23:22
Hi Chris, thanks for the feedback. This isn't currently available but is in the backlog to be done - I don't have timelines I can share about when that would be though
- View comment
- Mike Mortimer
- Created March 03, 2019 23:22
- 0 votes
Mike Mortimer commented, March 03, 2019 23:19
Hi André, thanks for the feedback. There isn't currently any way to do this, given we have to handle translations of those messages.
- View comment
- Mike Mortimer
- Created March 03, 2019 23:19
- 0 votes
Mike Mortimer created a post, February 13, 2019 22:38
Using the Zendesk search service as a fallback for unsupported languages
Completed
1. Community
2. Zendesk EAP - Answer Bot for Web Widget
We've been testing how well the search service works as a fallback for Answer Bot's unsupported languages - at this stage, the performance (especially on shorter queries) is within our performance ...
- Mike Mortimer
- Created February 13, 2019 22:38
- 3 followers
- 3 comments
- 0 votes
Mike Mortimer commented, February 13, 2019 22:35
Official comment
We have been testing falling back to search for unsupported languages since early December. The initial experiment indicated that while search didn't perform as well as Answer Bot (for supported la...
- View comment
- Mike Mortimer
- Created February 13, 2019 22:35
- 0 votes