Mike Mortimer
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Total activity264
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Last activity
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Followed by11 users
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Activity overview
Latest activity by Mike Mortimer-
Mike Mortimer commented,
Lupael, great to hear that solved it Unto, this new solution doesn't work with the conversations API - 3rd party bot providers should look at building on top of Sunshine conversations - https://smo...
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Mike Mortimer commented,
Hi Michael, the "get help" option on the page actually uses the previous Answer Bot Widget implementation - this is slightly different to messaging and Answer Bot Flow Builder. To answer your quest...
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Mike Mortimer commented,
Hi Anderson2, in the current beta it's limited to English only currently because of these hard-coded English flows. We'll support further languages shortly. Sorry if you missed this, we noted it in...
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Mike Mortimer commented,
Hi Lupael, in certain cases there is an issue that causes this. At the risk of sounding cliche, try turning agent workspace off then on again - this actually triggers the right settings to be activ...
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Mike Mortimer commented,
Hi Andrew, support for social and having a flow for each brand (and mapping brands to flows) is something we're working to address. You'll still have a single flow for a brand but at least then you...
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Mike Mortimer commented,
It currently does not require an Answer Bot subscription / trial
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Mike Mortimer commented,
Hi Andrew, currently there is only ever one active conversation (ticket) open with a customer at a time. When the ticket is marked as solved, if a users sends another message it'll simply re-open t...
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Mike Mortimer commented,
Hi Donald, the conversations that happen with your page are replicated in the Facebook experience for that page so you'll be able to see them all there Here is an example from our demo Answer Bot p...
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Mike Mortimer created an article,
Introducing Zendesk Messaging
Introducing Zendesk messaging (beta) We’re extremely pleased and excited to introduce Zendesk messaging. Zendesk messaging allows you to deliver rich, modern, and automated conversational exper...
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Mike Mortimer commented,
Hi Dawn, yes those 3 different factors are what determine the prediction, which is calculated at any point the ticket is updated (or when it's created).