Mike Mortimer
- Total activity 307
- Last activity
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Activity overview
Latest activity by Mike Mortimer-
Mike Mortimer commented,
Hey Kasey, we're tentatively looking at Q1 to expand the Insights reporting capabilities to offer more extensive and granular reporting. You may be able (and potentially more interested) in pulling...
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Mike Mortimer commented,
Hi Edison, the fix has been deployed if you wanted to retry and confirm? Let us know if you're still seeing the problems. Thanks for your patience on this one.
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Mike Mortimer commented,
Hi Thomas, at the moment there is no option to suppress it.
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Mike Mortimer commented,
Hi Allison, no ETA on the extended reporting capabilities at the moment. Is your second question trying to dig into cases where Answer Bot fired and suggested articles and no feedback was given at...
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Mike Mortimer commented,
Hi Edison, the fix is just waiting for deployment - should be resolved by next week.
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Mike Mortimer commented,
Hi Edison, we've created a bug for this and hope to have it resolved shortly. Thanks for raising it
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Mike Mortimer commented,
Oh awesome, yes many ways to get into a "restricted" state at the overall help center and article level. Glad to hear you've adjusted the settings, got it working and are enjoying it! :)
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Mike Mortimer commented,
Currently in the Answer Bot for Web Widget EAP it does not support restricted content at all (please disregard the advice from Jon which applies to the standard Widget experience only). This limita...
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Mike Mortimer commented,
Hi Allison, there is no easy way to currently view a report on this. We are looking to extend Insights reporting in the future to allow you to more easily report on this though.
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Mike Mortimer commented,
Hi Eugenia, you can create a very quick report in Insights to see which tickets were solved by Answer Bot: https://cl.ly/075768ed2bcf When you click the ticket ID it'll load up the ticket in a new ...