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Mike Mortimer

Zendesk Product Manager
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Activity overview

Latest activity by Mike Mortimer
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    Mike Mortimer commented,

    Matt // Zingerat and Ruben, in the short term we're looking to introduce the name and email by default on the fallback experience to ensure this is captured. Longer term the plans are to make all e...

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    Mike Mortimer commented,

    Clik Rogan as part of the collect data step in Flow Builder you can choose to capture "Name"  (system field) which replaces the anonymous "Web User 123456" with their name in the various places.

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    Mike Mortimer commented,

    Hi Benjamin Krause - quick follow up. What's currently more important to you: changing the name or changing the avatar? And would you say that this is a blocker for you deploying the web SDK and me...

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    Mike Mortimer commented,

    Lupael, great to hear that solved it Unto, this new solution doesn't work with the conversations API - 3rd party bot providers should look at building on top of Sunshine conversations - https://smo...

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    Mike Mortimer commented,

    Hi Michael, the "get help" option on the page actually uses the previous Answer Bot Widget implementation - this is slightly different to messaging and Answer Bot Flow Builder. To answer your quest...

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    Mike Mortimer commented,

    Hi Anderson2, in the current beta it's limited to English only currently because of these hard-coded English flows. We'll support further languages shortly. Sorry if you missed this, we noted it in...

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    Mike Mortimer commented,

    Hi Lupael, in certain cases there is an issue that causes this. At the risk of sounding cliche, try turning agent workspace off then on again - this actually triggers the right settings to be activ...

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    Mike Mortimer commented,

    Hi Andrew, support for social and having a flow for each brand (and mapping brands to flows) is something we're working to address. You'll still have a single flow for a brand but at least then you...

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    Mike Mortimer commented,

    It currently does not require an Answer Bot subscription / trial

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    Mike Mortimer commented,

    Hi Andrew, currently there is only ever one active conversation (ticket) open with a customer at a time. When the ticket is marked as solved, if a users sends another message it'll simply re-open t...