Mike Mortimer commented,
No worries, look forward to hearing if it worked as expected.
Mike Mortimer commented,
Hi TJ, I might request this best practice to be updated. I think the following setup might better cover all these cases, but I'm keen to get everyone's thoughts to see if there are any cases it's m...
Mike Mortimer commented,
Hi Richard, sorry for the delay getting back to you on this one - an initial fix for this has gone out today. It will now open Chat when there's a chat notification, but there's still a gap where i...
Mike Mortimer commented,
Hi Tomasz, the current reporting in Insights is all restricted to the tickets dataset. When a question is solved using the Answer Bot widget, we create a solved ticket (with the Anonymous Answer Bo...
Mike Mortimer commented,
Hi everyone - thanks for all the feedback regarding this deprecation. I'd firstly like to acknowledge the impact and frustration that feature removals may have for each of you - making decisions li...
Mike Mortimer commented,
Hi Lenka, Thanks for your feedback - at Zendesk we too emphasise user testing and data validation behind design decisions and the experience for this copy and buttons has evolved many times during ...
Mike Mortimer commented,
Hi Mariliam, it's available in the "Answer Bot" tab in the "Insights - View Only" dashboard in Insights. Look for the ticket via filter and you'll be able to filter as described...
Mike Mortimer commented,
Hi John, the fix went live to 100% last week. The logic is now being applied in the correct, desired way - filtering restricted content first and then taking the top 3 most relevant. Thanks again f...
Mike Mortimer commented,
Hi Daniela, you can set specific labels using the "configure and test" mode when setting up Answer Bot for Web forms in the Answer Bot settings. Go to Answer Bot settings > Web form (t...
Mike Mortimer commented,
Hemlata, you might need to reach out to support to help review your triggers / automations to make sure they are setup properly to allow a ticket to be re-opened when a user replies. I've created a...