Mike Mortimer
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Activity overview
Latest activity by Mike Mortimer-
Mike Mortimer commented,
Hi Dawn, yes those 3 different factors are what determine the prediction, which is calculated at any point the ticket is updated (or when it's created).
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Mike Mortimer created an article,
Announcing Answer Bot for the Web Widget and Answer Bot for Slack
We are excited to announce that Answer Bot for the Web Widget is now generally available, along with Answer Bot for Slack. Answer Bot for Web Widget This release brings the power of Answer Bot dir...
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Mike Mortimer created a post,
New feature: Ability to suppress Answer Bot
If there are situations where you don't want to have Answer Bot be presented, you can now use the JS API to suppress it, similar to what you would do with other channel options: window.zESettings =...
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Mike Mortimer created a post,
New feature: ability to suppress the contact channels until after a search has been attempted
We've just introduced a new JS API that allows you to force attempted self-service before the contact options are displayed: window.zESettings = { webWidget: { answerBot: { contactOn...
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Mike Mortimer commented,
Hi Scott, you've encountered a situation where we revert to using the search service instead of the Answer Bot model when a single word query is entered. This fallback approach skips any locale / l...
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Mike Mortimer commented,
Hi all, restricted content is now properly supported in the Answer Bot widget. There was one CORS issue that was affecting host mapped domains, but the fix is in the process of being rolled out.
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Mike Mortimer commented,
Official comment Hi all, restricted content is now properly supported in the Answer Bot widget. There was one CORS issue that was affecting host mapped domains, but the fix is in the process of being rolled out.
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Mike Mortimer commented,
Hi Mirjam, sorry to hear you're still seeing this behaviour. It's not reflected across other customers as this is something we continue to monitor and track. Reopen rates for Answer Bot solved tick...
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Mike Mortimer created a post,
Please give us your feedback!
We'd love to get your feedback on the Answer Bot for Web Widget EAP. The survey takes less than 5 minutes, and all participants will have the chance to win a $500 gift card. Take the survey
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Mike Mortimer created an article,
Improving your Answer Bot suggest rate
The suggest rate is the percentage of questions Answer Bot was active for, and has sent suggestions for. If the suggest rate is low, or lower than expected, it can indicate that your Answer Bot la...