Mike Mortimer commented,
Hi Shin, Thanks for sending this through yesterday. Our teams identified the issue and are deploying a fix today. I'll update this shortly.
Mike Mortimer commented,
Thanks for raising this Thomas
Mike Mortimer commented,
Hi Thomas, Sence that makes! It's something we're tracking and looking to provide in the future - I see you've also added the product feedback for this request (thanks!) I'll update this post with...
Mike Mortimer commented,
Hi Jacob, some benchmark stats are still provided in the reporting overview.
Mike Mortimer commented,
Hey Marilliam, thanks for alerting us to this. We had a brief server routing issue that were causing some article suggestion requests to fail. This was rectified pretty quickly and is all working 1...
Mike Mortimer commented,
Hi Shannon, Answer Bot uses full natural language context to interpret what is being asked and matches that to the most relevant article(s). Doing keyword searches won't match. Try be more verbose ...
Mike Mortimer commented,
@Angela, to avoid the liquid markup error simply use 2 equals signs. I.e. article_count == 0. That should allow you to achieve what you're after.
Mike Mortimer commented,
@Jaleel, you don't need to do anything special for Answer Bot to learn in these cases. Just keep using articles when you reply and solve your tickets and Answer Bot will use those connections to le...
Mike Mortimer created a post,
Answer Bot for Web Widget needs to support restricted content (which the user does have access to)
Mike Mortimer commented,
Hi Adam, thanks for the feedback (and apologies for taking so long to reply!) 1) Ignoring greeting / non-search content: Agreed, more to come on this issue in the future 2) Not blocking text input:...