Mike Mortimer commented,
Hi Robert, you don't actually need to change your agent behaviour at all to achieve this. Simply continue to get agents to insert the correct article when responding to and solving the ticket. This...
Mike Mortimer commented,
Hey Shaun, you'll be interested in reading up on the new branding changes! :) https://support.zendesk.com/hc/en-us/community/posts/360004311087-Updated-changes-to-default-branding-and-customising-...
Mike Mortimer created a post,
We are very excited to let you all know that today the changes to support customisations and branding changes were deployed. You may have already noticed that "Answer Bot" has already bee...
Mike Mortimer commented,
Hi Keela, with the current Answer Bot Widget experience we don't force any type of user identification before you can start engaging with Answer Bot to answer your questions - unfortunately that me...
Mike Mortimer created a post,
Simply head to this sign up form, add your details, tell us about your use case and we'll reach out soon with the information you need to get started.
Mike Mortimer created a post,
As a pre-support experience, Answer Bot SDK can offer a first line of defence prior to the creation of a Support ticket. This means that you can truly offer great self-service especially for reques...
Mike Mortimer created a post,
The Answer Bot API developer documentation can be found here: https://developer.zendesk.com/rest_api/docs/answer-bot-api/introduction
Mike Mortimer created a post,
We're excited to make the Answer Bot APIs available in EAP, to allow you to build and integrate Answer Bot wherever you want it. The APIs are sent in an enquiry (such as the ticket subject and desc...
Mike Mortimer created a post,
To join this EAP, simply head over to the sign up form
Mike Mortimer commented,
No worries, look forward to hearing if it worked as expected.