Mariliam
CX Manager of Viki and Soompi
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Activity overview
Latest activity by Mariliam-
Mariliam commented,
Can someone please respond to the first message from Kyligence? Explore does not have any knowledge base metrics for articles besides Answer Bot and Knowledge Capture. Are there any plans to make t...
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Mariliam commented,
This is a must! About to embark in outsourcing and I cannot get this data rolling out in Explore, and it is a requirement from the vendor! Any idea if this will be happening?
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Mariliam commented,
That makes more sense! Thanks for the clarification Brett.
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Mariliam commented,
Hi there Brett, Thanks for getting back. As per the comparison link, the features we have that are "Enterprise only" are the following: Integrated Knowledge Capture app with publishing workf...
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Mariliam commented,
Hi Jennifer, I notice some inconsistencies between the Pro plan and my current Guide legacy plan. I actually have some features that are available on Enterprise and not on Pro on the lists you sha...
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Mariliam commented,
Yes! I removed the agent's access and readded and she was then able to get access. Sorry about that! I am still a bit confused about the global access settings and how some random people appear th...
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Mariliam commented,
I have all my agents set to Viewers on Explore role but they are unable to see a dashboard on explore. The dashboard was created with newly customized datasets and I cannot share the view of the da...
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Mariliam commented,
Any plans to make HTML work on DC displayed via triggers and automations?
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Mariliam commented,
We would absolutely LOVE this! We are [barely] supporting 10 languages and dynamic content is so cumbersome and an all-around mess.
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Mariliam commented,
Now that I'm about to add the 4th brand to my account, I am certainly wondering if we're ever going to see this feature prioritized. Any progress or updates will be appreciated.