Ravi Kant Verma
- Total activity 42
- Last activity
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Activity overview
Latest activity by Ravi Kant Verma-
Ravi Kant Verma commented,
can I download an attachment or screenshot from the 1-year-old closed ticket?
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Ravi Kant Verma commented,
Hit an error Any suggestions?
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Ravi Kant Verma commented,
After sorting the view by name - the view are sorting the view order is not saved. once we close and open the browser it doesnot retain the sorted order. How do we save the sort order so that the ...
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Ravi Kant Verma commented,
Can we use placeholder in macro to set subject ?
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Ravi Kant Verma commented,
Is there a way to automatically convert the last public comment made by engineer to Private based on a tag ?
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Ravi Kant Verma commented,
Are we able to embed images in the ticket update. Like with Mark down we use to embed images where ever we need. with rich text what option do I have to use ? I can attach and that works fine.
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Ravi Kant Verma commented,
Erin sorry I did not see your response above about the SLA dashboard. Is it something I can see on my account ? The screenshot looks very promising. I would be interested to test it.
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Ravi Kant Verma commented,
Can we create a report that shows us the %age of time we met the SLA. For example. I have a SLA which says all sev1 needs to be replied within 1 hr. To find how are we doing with our response time...
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Ravi Kant Verma created a post,
Report on Aged tickets and Backlog report weekly.
Backlog is a very important metric to track for any support team, by doing this we ensure that we maintain the churn of the tickets and not let any issue get stuck. There are two thin...
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Ravi Kant Verma commented,
I tried too many times but dropped the ball now. You can ignore my request on this.