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Ben

Joined Jan 19, 2025

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Last activity Jan 19, 2025

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Ben commented,

CommentGetting started with email

Is it possible to keep all emails (incoming and outgoing) as part of the email communications in the inbox (Google Worksuite/G Mail) for our records but handle everything in Zendesk. I want to avoid a situation where our response and resolution data might be locked into one system or only accessible in somekind of flat file export should we move away from ZenDesk down the line.

View comment · Posted Jan 19, 2025 · Ben

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