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Etienne Brunet's Avatar

Etienne Brunet

Joined Oct 04, 2024

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Last activity Oct 04, 2024

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Etienne Brunet commented,

CommentTicket automation and collaboration

Hello,

When we use @mention in the web version, the person who is @mentioned does indeed receive the ticket notification by email. However, if we do exactly the same thing in the Zendesk Support application (on iOS or Android), the @mentioned person does not receive any notification.

Do you know what could be causing this?

Thank you

View comment · Posted Oct 04, 2024 · Etienne Brunet

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