Lucie Debouver
- Total activity 6
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 2
Activity overview
Latest activity by Lucie Debouver-
Lucie Debouver created a post,
How to use the Metrics Format in Insights
Hello, I am trying to build a report that tells me how many days it took to full resolution for P1 and P2 tickets. I am already quite far into it, but what I am struggling with is converting the...
-
Lucie Debouver commented,
Hello! Is there a possibility to have the person that forwards the email to the zendesk inbox, bt cc'd automatically?
-
Lucie Debouver commented,
Hello! We also have a similar request. Right now, we use automations to send agents an email as a reminder that a ticket has been untouched for a certain amount of time and that action is require...