Lucie Debouver
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Last activity
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Activity overview
Latest activity by Lucie Debouver-
Lucie Debouver created a post,
How to use the Metrics Format in Insights
Hello, I am trying to build a report that tells me how many days it took to full resolution for P1 and P2 tickets. I am already quite far into it, but what I am struggling with is converting the...
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Lucie Debouver commented,
Hello! Is there a possibility to have the person that forwards the email to the zendesk inbox, bt cc'd automatically?
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Lucie Debouver commented,
Hello! We also have a similar request. Right now, we use automations to send agents an email as a reminder that a ticket has been untouched for a certain amount of time and that action is require...