Tony Vardiman
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Total activity56
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes29
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Subscriptions16
Activity overview
Latest activity by Tony Vardiman-
Tony Vardiman commented,
Adding my +1. If I am able to invite my light agent to an Explore dashboard (which I can) they should be able to access it (which they cannot).
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Tony Vardiman commented,
Hi Jessie. When a user submits a ticket via something other than email (such as the Widget or the Help Center Ticket Form) Zendesk doesn't show that source anywhere. It is trackable in reporting ...
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Tony Vardiman commented,
Why doesn't Zendesk provide the "Channel" as a pre-defined field in the Ticket Form layout? It's important to know the source of a ticket, and the only way I have figured around this is to create ...
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Tony Vardiman commented,
Jessie, With so many upvotes, why in the world isn't this on the roadmap? The use case is painfully clear and simple - agents are humans, and thus make mistakes. When that happens, mulitple organ...
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Tony Vardiman commented,
Plus one on this, needed greatly.
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Tony Vardiman commented,
yes please.
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Tony Vardiman commented,
Totally agree that this is a needed (not desired) functionality. I've never worked with a system before that can only send the survey either "always" or "never". Intermittent toggles is a must.
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Tony Vardiman commented,
And it just happened again to me, yet another chance of adding all outlook.com customers to the new organization that I was creating.
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Tony Vardiman commented,
Thanks Colin, I agree it changes frequently but we could at least remove the heavy hitters like gmail, outlook, msn, hotmail, yahoo, etc. Think of it in terms of "top 20" and/or the 80/20 rule.
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Tony Vardiman commented,
Hi Amy, thanks for your reponse. We can also leave the domain blank, that is not the problem. The problem is that Zendesk *intermittently* auto-populates domains into the New Organization creation ...