Zac

Zendesk team member

Total activity

52
Last activity

March 26, 2021 11:57
Member since

July 18, 2016 09:25
Following

0 users
Followed by

2 users
Votes

1
Subscriptions

25

Activity overview

Latest activity by Zac

Zac commented, March 26, 2021 11:57
Hi Hannes‍, Could you please create a ticket for our support and provide the URL of a query for which you have this issue and we'll be happy to investigate this issue. We're looking forward to hear...
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- Zac
- Created March 26, 2021 11:57
- -1 votes
Zac commented, March 26, 2021 11:43
Hi Jahn, Could you please create a ticket for our support and enable access to your account as well as providing the URL of query for which you have this issue and we'll be happy to investigate thi...
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- Zac
- Created March 26, 2021 11:43
- 0 votes
Zac created an article, October 16, 2019 09:20
Why is there a discrepancy in Served chats between Analytics and Explore?
Question Why does the number of Served chats in Zendesk Chat Analytics dashboard differ from Zendesk Explore? Answer Analytics doesn't include chats with the Chat completion value of Not Engaged...
- Zac
- Edited March 23, 2021 18:39
- 3 followers
- 2 comments
- 1 vote
Zac commented, June 10, 2019 09:54
Hi Violeta, In order to achieve what you want, the simplest option would be to use the Support: Backlog History Dataset where you will be able to report on previous dates and the related assigned a...
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- Zac
- Created June 10, 2019 09:54
- 0 votes
Zac created an article, April 28, 2019 15:41
How can I duplicate a query in Explore?
Question I want to edit an existing query in Explore without losing the original one. Is it possible to make a copy of the original query? Answer Instead of creating an entirely new query from scr...
- Zac
- Edited March 30, 2021 10:08
- 5 followers
- 7 comments
- 2 votes
Zac commented, January 10, 2019 17:09
Bonjour Léla, Pour obtenir plus d'informations sur le produit Talk et comment l'utiliser dans votre interface Zendesk Support, je vous conseille de suivre notre documentation de présentation pas à...
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- Zac
- Created January 10, 2019 17:09
- 0 votes
Zac commented, January 09, 2019 10:11
Bonjour Laurent, Pour nous permettre d'investiguer plus en détails ce problème veuillez directement nous envoyer un email à support@zendesk.com avec plus d'informations sur votre intégration exacte...
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- Zac
- Created January 09, 2019 10:11
- 0 votes
Zac commented, January 08, 2019 17:36
Bonjour Serge, Malheureusement il n'existe pas d'action spécifique pour directement réassigner le ticket à l'agent ayant traité le ticket précédemment et il vous faudra donc suivre cet article d'ai...
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- Zac
- Edited January 08, 2019 17:38
- 0 votes
Zac commented, December 17, 2018 09:22
Bonjour Jérôme, Vous ne pourrez pas directement importer de rapport Insight directement dans Explore cependant vous pourrez les recréer directement en tant que requêtes dans Explore, pour plus d'in...
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- Zac
- Created December 17, 2018 09:22
- 0 votes
Zac commented, December 05, 2018 09:34
Merci de votre réponse Jean-Sébastien. En effet, seul le code de votre Centre d'Aide pourra être personnalisé complètement, cependant, bien que le design du Web Widget ne puisse pas être complèteme...
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- Zac
- Created December 05, 2018 09:34
- 0 votes