michael jack

1. Community
2. User Tips & Tricks
3. How to email ticket info automatically to Non-Agents

The problem I'm having is they can't simply reply to the email to append a comment to the ticket. Their reply creates a whole new ticket.

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• michael jack
• Created September 03, 2014 12:48
• 1 vote

1. Community
2. User Tips & Tricks
3. How to email ticket info automatically to Non-Agents

Make the modification, and deactivate the original, so you can always return home if something goes awry.

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• michael jack
• Created September 03, 2014 12:47
• 0 votes