Adrian Mitchell

Hi, 

The ticket number is: 13025862
As reported by multiple users, the outgoing call tone is incredibly loud, one user (Joulianna in this thread) describing it as 65% louder than the rest of the sounds, which coincides with my experience.
I am talking specifically about the tone when making an outgoing call, not the incoming ringtone which is pleasant.

I submitted a ticket regarding this issue precisely. It's unfortunate that this issue still exists, as the company I work for wants to use Zendesk entirely, but the customer service department cannot use it for calls.

I am concerned, however, that this issue was reported way back in 2021 and development for a fix (that I honestly don't understand why would be more complicated than one line of code) was first added to the roadmap in 2024, and now pushed back to 2025.

A major feature that works so badly it, negatively effects every single customer service department of every company that uses this product, doesn't become a priority for several years? And then gets pushed back again?
It this what we would expect if we adopt this product for the entire company, that any issue we report is first ignored, and then when recognized, a simple fix is delayed for years?