Brian Minick
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Activity overview
Latest activity by Brian Minick-
Brian Minick commented,
Same on the clearing due dates...especially when we are talking about follow up tickets, it's killing my reporting. Example: We have a custom field holding a date. We solve the ticket naturally. ...
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Brian Minick commented,
Appreciate it Kristen, however I did not get my SWAG :(
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Brian Minick created a post,
Routing tip when groups are restricted
I'm looking to get some swag so figured I could drop a quick tip here on how I do some routing from some groups that do not have access to other groups. In our Zendesk instance we have the followin...
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Brian Minick commented,
Awesome! Do you have any timelines on it? We've considered restructuring some things to try and get around this but would rather hold off it will be in place this year. That's great news! Thanks Er...
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Brian Minick commented,
Has this been planned yet? We rely heavily on macro's and need to use them across multiple groups. I've even created groups just to help this but in reality it makes no sense. I know our organizati...
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Brian Minick commented,
Is there any update to this? How come we cannot add due dates to things other than tasks? It makes no sense to have to add a secondary "due date" field to views to gain visibility to a due date. Th...