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Leonardo B.
Joined Oct 21, 2024
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Last activity Oct 21, 2024
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Latest activity by Leonardo B.
Leonardo B. commented,
Hi all and Zendesk team,
I'm facing the email notification issue – I receive emails from a distribution list which is associated with the user that owns the articles that require verification.
So, as a recap, is the current status on the email reminder for article verification as follows?
- in order for the reminder to stop: verify the article
(taken from Gab's answer here https://support.zendesk.com/hc/en-us/articles/4408828628634/comments/5678219544730)
- cannot be disabled for a single user / owner: the verification rule must be deleted
(taken from Jeff C's answer here https://support.zendesk.com/hc/en-us/articles/4408828628634/comments/4413857983002)
**Wouldn't the deletion of the verification rule prevent other users from receiving their article's notifications?**
Trying to figure out if there is a workaround – or if this is being placed in the product roadmap as a feature.
Thank you in advance!
View comment · Posted Oct 21, 2024 · Leonardo B.
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