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Leonardo B.

Joined Oct 21, 2024

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Last activity Oct 21, 2024

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Latest activity by Leonardo B.

Leonardo B. commented,

CommentUsing content publishing flows

Hi all and Zendesk team,

I'm facing the email notification issue – I receive emails from a distribution list which is associated with the user that owns the articles that require verification.

 

So, as a recap, is the current status on the email reminder for article verification as follows?

 

- in order for the reminder to stop: verify the article

(taken from Gab's answer here https://support.zendesk.com/hc/en-us/articles/4408828628634/comments/5678219544730)

- cannot be disabled for a single user / owner: the verification rule must be deleted

(taken from Jeff C's answer here https://support.zendesk.com/hc/en-us/articles/4408828628634/comments/4413857983002)

 

**Wouldn't the deletion of the verification rule prevent other users from receiving their article's notifications?**

 

Trying to figure out if there is a workaround – or if this is being placed in the product roadmap as a feature.

 

Thank you in advance!

 

 

View comment · Posted Oct 21, 2024 · Leonardo B.

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