Ron F

1. Using Support
2. Support tips
3. Hide ticket forms based on user's organization (Professional Add-on and Enterprise)

I have a multi brand instance of Zendesk. Currently since ZD does not have a way to restrict ticket forms to specific brands/help centers. I am using the following code under the "new request ...

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• Ron F
• Created March 18, 2016 20:32
• 0 votes

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Moderating end-user content (Guide Professional and Enterprise)

The help center contains FAQ/knowledge base and community. Users can comment on both, but it is the community that I am referring to. We have seen a large influx of spam. We are using the Spam filt...

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• Ron F
• Created January 26, 2016 16:47
• 0 votes

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Moderating end-user content (Guide Professional and Enterprise)

Please create a way for agents to get notified when a customer submits an article for approval in help center. It would help speed up our content moderation process.  

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• Ron F
• Created January 26, 2016 00:22
• 2 votes