John L.
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Activity overview
Latest activity by John L.-
John L. commented,
Hello! Is it possible to have an 'OR' condition for the customer lists? I am trying to have a single view so that I can see who has an agent account and there are three different roles; Staff, Team...
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John L. commented,
I would also like to have this feature within Zendesk. We send automated followups every few days and it would be nice to be able to track them in the ticket (date/time sent) with an internal only...
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John L. created a post,
How to Create a Metric Based off of an Organization Field?
We have some "Date" organization fields (two of them) and I'm trying to pull them into a metric, but I can't for the life of me get it to work properly. Has anyone does this before? CAN this be d...