John L.

1. Support
2. ...
3. Agent guide for Support
4. Managing your customer lists (Professional Add-on and Enterprise Add-on)

Hello! Is it possible to have an 'OR' condition for the customer lists? I am trying to have a single view so that I can see who has an agent account and there are three different roles; Staff, Team...

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• John L.
• Created September 21, 2018 20:08
• 1 vote

1. Community
2. Feedback on Support
3. Triggers - Action: Add Internal Note as a trigger action

I would also like to have this feature within Zendesk.  We send automated followups every few days and it would be nice to be able to track them in the ticket (date/time sent) with an internal only...

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• John L.
• Created March 08, 2018 22:32
• 1 vote