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Igor Dykhne

Joined Nov 12, 2024

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Last activity Nov 12, 2024

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Latest activity by Igor Dykhne

Igor Dykhne commented,

CommentSetting up Zendesk Chat

Dear Zendesk Support Team,

I have spent over an hour attempting to disable the file-sharing feature using your available documentation, but unfortunately, I could not locate the necessary settings. The instructions referenced in your documentation, specifically for navigating the Chat Dashboard settings, do not seem to apply to my current Zendesk setup, which has made it difficult to achieve the desired configuration.

I would suggest updating or removing outdated documentation to avoid confusion and ensure users can easily follow along with accurate steps.

Additionally, I tried to schedule a training session for further assistance, but there are currently no available slots. Could you advise on alternative support options or provide an update on when training sessions may become available?

Thank you very much for your attention and assistance.

View comment · Posted Nov 12, 2024 · Igor Dykhne

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