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Meredith DuVal Thomas
Joined Feb 21, 2025
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Last activity Feb 21, 2025
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Latest activity by Meredith DuVal Thomas
Meredith DuVal Thomas created a post,
Post Q&A - Reporting and analytics
We recently transitioned our CSAT rating system to a 1-5 scale to capture NPS and more detailed feedback, including additional response options for lower ratings (1-3). However, when running a CSAT report, we noticed that satisfaction is still only categorized as 'Good' or 'Bad.' Is there a way to view the actual 1-5 ratings in our reports?
Posted Feb 21, 2025 · Meredith DuVal Thomas
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