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Don Bigler
Joined Nov 01, 2024
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Last activity Nov 01, 2024
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Latest activity by Don Bigler
Don Bigler commented,
I need to be able to activate On-hold via the REST API. I tried using the URL posted here:
I set ‘active' to true and ’status_category' to ‘hold’. The put request succeeded but when I go to the Admin web page it shows that it still is not activated. I was unable to find any documentation elsewhere that documents the process.
Additionally if I attempt to change a ticket to this status via the API, I get an invalid status error message.
View comment · Edited Nov 01, 2024 · Don Bigler
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