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Don Bigler

Joined Nov 01, 2024

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Last activity Nov 01, 2024

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Don Bigler commented,

CommentTicket management

I need to be able to activate On-hold via the REST API. I tried using the URL posted here: 

https://developer.zendesk.com/api-reference/ticketing/tickets/custom_ticket_statuses/#update-custom-ticket-status

I set ‘active' to true and ’status_category' to ‘hold’. The put request succeeded but when I go to the Admin web page it shows that it still is not activated. I was unable to find any documentation elsewhere that documents the process. 

Additionally if I attempt to change a ticket to this status via the API, I get an invalid status error message. 

View comment · Edited Nov 01, 2024 · Don Bigler

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