jg-outerdawn

I am evaluating Zendesk Unity SDK, and after following the Getting Started guide and building for iOS and Android, the Zendesk messaging interface fails to open.

Here are the logs:

[ZendeskLog][ZMLocalisation:70] Localisation initialisation successful - SDK Language set to: English
Failed to query Zendesk message count: Operation failed with error: UnreadCountError.NoUser. See 'Error' property for details.
[ZendeskLog][ZendeskMessaging:192] Conversation Fields have been successfully set
[ZendeskLog][ComplexStorage:32] There is no stored data for the given key
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Opening...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Opened...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] ***************** CONNECTED
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] Subscribed
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
NullReferenceException: Object reference not set to an instance of an object.
Zendesk.Runtime.UI.RecyclingScrollRect.UpdateActiveWidgets () (at <00000000000000000000000000000000>:0)
Zendesk.Runtime.UI.RecyclingScrollRect.LateUpdate () (at <00000000000000000000000000000000>:0)
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingKit:337] Activity not supported yet

It seems like everything is working up until it tries to actually show the UI, then it nullrefs and never recovers. Trying to open the messaging again causes all kinds of other exceptions, it clearly is in a broken state at this point.

Here is the code:

await ZendeskSdk.InitializeAsync(config => {
    config.ChannelId = "";
    config.Language = ZendeskLanguage.English;
});

var result = await ZendeskSdk.Instance.Messaging.GetUnreadMessageCountAsync();
if (result.IsFailed)
    StudioDebug.LogError("Failed to query Zendesk message count: " + result.ErrorMessage);

ZendeskSdk.Instance.Messaging.ClearConversationTags();
ZendeskSdk.Instance.Messaging.ClearConversationFields();
var fields = new Dictionary() { { "11125375686927", "" } };
await ZendeskSdk.Instance.Messaging.SetConversationFieldsAsync(fields);
await ZendeskSdk.Instance.Messaging.ShowMessagingAsync(RootCanvas.transform);

Where RootCanvas is our main UI canvas. Any help is much appreciated!