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Gravity CX

Joined Nov 27, 2024

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Last activity Feb 25, 2025

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ACTIVITY OVERVIEW

Latest activity by Gravity CX

Gravity CX commented,

CommentTeam members and groups

Am I correct in saying:

Suite Professional Plan

 

Scenario 1

 

Added an agent with the following permissions:

  • Role: Agent
  • Access: Tickets in agent's groups
  • Comments: Notes and replies

This agent can not add cc's to tickets if the cc'd person they are trying to add doesn't already exist in the account. ie: they can't add users…

 

Scenario 2

 

Changed agent to the following permissions:

  • Role: Agent
  • Access: All tickets
  • Comments: Notes and replies

This agent can add cc's to tickets (if the cc'd person they want to add doesn't already exist. ie: they can add users)

 

Questions:

  1. Is the above correct? I'm wondering why, when they can see all tickets, they can add users, but when they can only see their group's tickets they can't add users…just wondering the logic of this?
  2. Is there any documentation that explains this behaviour in a list type format - for the Professional/Growth/Team Plan Roles -  listing all the different things they can and can't do for the different variables?
  • eg: Role = Agent, Access = All tickets ← Can and can't do list
  • eg: Role = Agent, Access = Tickets in agent's groups ← Can and can't do list
  • eg: Role = Agent, Access = Tickets in agent's org ← Can and can't do list

On the non Enterprise plans, the list of permissions is basically hidden and we can't see what they can and can't do.

 

 

View comment · Posted Feb 25, 2025 · Gravity CX

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Gravity CX commented,

CommentReporting and analytics admin questions

What browser settings specifically?

“If a user who is not logged in views a public or password-protected dashboard, the timezone displayed there is based on the user’s browser settings”

 

I have a user with their browser language set to English Australia and they are accessing a dashboard from a public link. The times displayed in the report are definitely in some other timezone other than Australia (AEDT)

View comment · Posted Feb 07, 2025 · Gravity CX

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Gravity CX commented,

CommentImporting and exporting in Sell

Is it possible to import deals via CSV and include associated contacts?

View comment · Posted Jan 15, 2025 · Gravity CX

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Gravity CX commented,

CommentUsing email in Sell

Hi

Do email templates have an API endpoint?

We want to export our templates, edit etc and import back in.

Cheers

View comment · Posted Nov 27, 2024 · Gravity CX

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Gravity CX commented,

CommentUsing email in Sell

Hi

Do email templates have an API endpoint?

We want to export our templates, edit etc and import back in.

Cheers

View comment · Posted Nov 27, 2024 · Gravity CX

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Gravity CX commented,

CommentUsing email in Sell

Hi

Do email templates have an API endpoint?

We want to export our templates, edit etc and import back in.

Cheers

View comment · Posted Nov 27, 2024 · Gravity CX

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Gravity CX commented,

CommentUsing email in Sell

Hi

Do email templates have an API endpoint?

We want to export our templates, edit etc and import back in.

Cheers

View comment · Posted Nov 27, 2024 · Gravity CX

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