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Jason Paterson

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Activity overview

Latest activity by Jason Paterson
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    Jason Paterson commented,

    We started using Zendesk for our IT team, taking tickets from the company. We have since added more departments (like our call center) in to Zendesk. At this point we want to move to Help Center, b...

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    Jason Paterson commented,

    Jake, It's been one year (less a week) since you last mentioned the round-robin functionality, and that we could review it again after some other things were implemented. I'm wondering where this o...

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    Jason Paterson commented,

    I've been looking into a way to auto-assign tickets to agents as well. Preferably in a round-robin type method. Seeing as the last update here was in January, can we get a status update on auto-ass...